Refund policy

Return & Refund Policy — LUVANO

We want customers to receive the correct products in satisfactory condition. Please review our return and refund policy before placing an order.

Return Window

Customers must contact LUVANO within 7 days of receiving their order to report an eligible issue.

Eligible Returns and Refunds

Returns and refunds are available for:

  • Products received in damaged condition.

  • Incorrect products delivered instead of the items ordered.

Non-Eligible Returns

We do not offer returns or refunds for change of mind, personal preferences, or other reasons unrelated to receiving a damaged or incorrect product.

How to Request a Return

Email luvano040@gmail.com within 7 days of receiving your order.

Include your order number, a description of the issue, and clear photographs showing the damaged or incorrect product.

Review and Resolution

Our support team will review your request and provide instructions for the next steps.

Eligible refund requests will be handled after the issue has been reviewed and confirmed.

Contact

Email: luvano040@gmail.com